We use cookies to track visits to our website and to allow easy social media connections to improve our service. No personal data is stored by us.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn't use cookies, it will think you are a new visitor every time you move to a new page on the site and slow down your experience.
A cookie is a simple text file that is stored on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what's in your shopping basket.
Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. Certain Services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of the Website or Services may not be available to you.
Find out how to disable/enable cookies by visiting the www.aboutcookies.org website which contains information on how this is done on a wide variety of web browsers.
For more details about cookies you can visit the following websites:
Clear, practical advice
The visit felt completely natural, and the report highlighted things I wouldn’t have picked up myself. It’s not overcomplicated—just clear, practical advice that helps improve the customer experience. I really appreciate all Gary’s hard work as I feel I could not of done it without him, his services really helped me that’s for sure.
Ben.
Sweeny's Paint & Body Restorers
Highly recommended
The experience was excellent from start to finish. Their level of detail, professionalism, and genuine understanding of clinic operations really stood out. The insights they provided were clear, actionable, and immediately valuable to our growth. I would highly recommend them to any clinic looking to improve performance and patient experience.
Marius Samo-Samo.
Physio & Sports rehabilitation
Many businesses spend heavily attracting new customers, yet far fewer understand what those customers actually experience once they arrive. Without clear insight into the full customer journey, it’s easy for small issues to quietly reduce repeat visits, loyalty, and ultimately turnover.
We help you see your business through your customers’ eyes — identifying what works, what doesn’t, and where opportunities are being missed.
Complete customer journey analysis
We evaluate every key customer touchpoint — from phone calls and websites to in-person visits and word-of-mouth interactions — to understand the full experience your customers have with your business.
Honest, unfiltered insight
Our mystery shopping approach reveals what customers really encounter when engaging with your business, providing genuine feedback that internal reviews often miss.
Identify hidden weaknesses
We uncover gaps in service, inconsistent processes, and dysfunctional areas that may be quietly damaging customer satisfaction and retention.
Practical recommendations
Our reports go beyond observations. We provide clear, actionable guidance to help improve customer experience, strengthen loyalty, and increase repeat business.
Discreet & collaborative
We operate professionally and confidentially, working alongside your business to provide constructive insights that support improvement without disruption.
Fully insured & professional
We hold comprehensive public liability and professional indemnity insurance, giving you complete peace of mind when working with us.
©2026 SOFTRi-Insight Practice. All Rights Reserved | Made by JKE Web Design Ltd
07513 606 283
